Troubleshooting Connecting the Printer Stour Road
In order to connect your laptop at Stour Road you may need to follow these steps: Printer Connection First check the printer is connected to the correct wifiThe BrotherPrinter needs to be connected to the correct wifi network. The network is wcncare (and not wcncare_wifi – if it is connected to this network it will …
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Troubleshooting the Printer Connection Stour Road
The Printer at Stour Road needs to be connected to the wifi called WCNcare (not wcncare_wifi) Please check on the printer that it is connected to the right network as the computers cannot see or print from it if not. The password for WCNcare is stored on the shared drive
Setting up a new PCS handheld device
All devices are running the latest software and have a program called Surelock installed that locks the phone to a single app so that if they are stolen then they can be locked down. The aim on receiving the device is to: Connect it to the homes wifiStart up the secure software (Surelock) so that …
Subscribe to Trello calendars
You can subscribe to the Maintenance calendars from the St Anne’s and Stour Road Trello boards.This is particularly helpful as Jas has started adding the dates of suppliers coming to do work in the homes, thanks and well done Jas. To do this:1. Go to your settings page on zoho mail2. Hover over the calendar …
Easy scan to email
You can scan to email from the company printers. You may already have a shortcut set up for this and so hit the shortcuts button to see if you do. If not then please follow these instructions: Click on the web button Select easy scan to emailSelect register/create accountSelect okIf it asks you if you …
Document signing – Eversign
You can use electronic document signing for all official documents. This is via wcncare.eversign.com You have dedicated login details as a user. If you do not have these then please discuss with your line manager. There is help on how to do this on their support site https://help.eversign.com/hc/en-us Please make sure you add the correct …
Creating or Sharing Links from the Shared Server
If you want to share or create a link of a file then you can do this from the shared folders. This is helpful for large files or the newsletter. Find the file that you want to share and make sure it is shared server. Right click and chose “Get Link” This will bring up …
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Relatives Video Calling
This article is to help quite you thorough setting up a video call with relatives and their families. Each site has a dedicated tablet to use for video calling. Both Zoom and Skype have been preloaded onto these devices. Login details for the accounts should be with the shift leader and accounts are associated with …
PCS Relatives Pathway
The relatives gateway should be going live very soon, the gateway has two functions: Function one allows relatives to – Send messagesReceive messagesView happiness chartView recent profile photosView recent shared photos Function two allows the same as function one with the addition of – View care story (all recent care and handover information)Electronically view, sign …
Computer and Handset Support
If you require support for the computers please go first to your manager who may then escalate this to the remote support team. Support is handled in house at present. In House Support If you require support with PCS then please do this through the support tab on the website as support is part of …
Branding, Poster and Notice Board Document Design
WCN Care has official branding, colour palette and logo that can be found on the shared server in the Branding Folder. All word documents should be loaded from these templates so that we are using consistent fonts and colours. If you wish to design a poster for an event or notice board, then one option …
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NHS email
If you are sharing information about residents with health care professionals then we use NHS email to do this. If you require an email then please let your line manager know. In order to access the shared mailbox, please login to nhs email https://email.nhs.net Opening the shared mailbox in a separate window Once logged in, please …