Skills for Care – Guide to improvement, this helps social care employers to identify, plan and implement improvements across their services. the guide has got a great toolkit that I will look into in more detail as I think it could be something we use across both homes.LGO – Good practice complaints guide – this guide shares lessons on complaints to help providers improve their services. It also shows how the LGO works with the CQC.
https://www.lgo.org.uk/information-centre/news/2019/mar/ombudsman-issues-good-practice-guide-for-care-providers